Behind the automation boom coming to the hotel industry, from 24-hour check-in to texting for towels

Behind the automation boom coming to the hotel industry, from 24-hour check-in to texting for towels

Mathisworks | Digitalvision Vectors | Getty Images For years, hotel operators have under-invested in technology, but persistent labor challenges are forcing a reckoning in the industry. “The labor issue is a big driver for investments in technology,” said Mark Haley, a partner at Prism Hospitality Consulting, which specializes in hospitality technology and marketing. “You can’t …

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