Charter

Comcast and Charter may need new focus as broadband growth stalls amid competition

Comcast and Charter may need new focus as broadband growth stalls amid competition

Brian Roberts, CEO of Comcast (L), and Tom Rutledge, chief executive officer of Charter Communications Drew Angerer | Getty Images Comcast and Charter, the two largest U.S. cable companies, have a broadband growth problem. As tens of millions of Americans canceled their cable TV subscriptions in the past decade, the cable industry focused on the …

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$7 billion verdict awarded after Charter Spectrum tried to forge documents in a murder case

$7 billion verdict awarded after Charter Spectrum tried to forge documents in a murder case

A jury in Texas found Charter Communications liable for $7 billion in punitive damages this week as the result of a lawsuit from the family of Betty Jo McClain Thomas, an 83-year-old woman who was stabbed to death by one of its employees in December 2019. The $7 billion is in addition to $375 million …

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Betty Jo McClain Thomas, 83, of Irving, TX was murdered by a Charter cable repairman who showed up at her house in the company's van while he was not scheduled to work.

Charter cable must pay $7 billion for woman killed by cable repairman

A Texas jury has ordered Charter Communications to pay $7 billion in punitive damages to the family of an 83-year-old grandmother robbed and murdered by a cable repairman who arrived in the company’s van while off the clock. Charter, which owns Spectrum, was also deemed responsible last month for $337.5 million in compensatory damages for the …

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Charter Ordered to Pay Over $7 Billion in Damages Following Technician's Murder of Elderly Customer

Charter Ordered to Pay Over $7 Billion in Damages Following Technician’s Murder of Elderly Customer

Telecoms aren’t exactly known for superior customer service. Beleaguered customers have come to hopelessly accept full day-long service time windows, endless support line phone roundabouts, and increasingly offensive hidden fees as uncomfortable realities required to squeeze out basic necessities from borderline monopolistic companies. But hey, at least working with these companies won’t literally kill you. …

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