Charter Ordered to Pay Over $7 Billion in Damages Following Technician's Murder of Elderly Customer

Charter Ordered to Pay Over $7 Billion in Damages Following Technician’s Murder of Elderly Customer

Telecoms aren’t exactly known for superior customer service. Beleaguered customers have come to hopelessly accept full day-long service time windows, endless support line phone roundabouts, and increasingly offensive hidden fees as uncomfortable realities required to squeeze out basic necessities from borderline monopolistic companies. But hey, at least working with these companies won’t literally kill you. …

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