Entergy announces plan to help combat high energy costs

Entergy announces plan to help combat high energy costs

Entergy New Orleans announces plan to help combat high energy costs



SOME STORM COVERAGE OVER THE PAST FEW — OVER THE NEXT FEW DAYS. >> ENTERGY NEW ORLEANS IS PLEDGING NOT TO SHUT OFF POWER TO ANY CUSTOMER, THROUGH NOVEMBER FIRST. THIS AFTER SOME CUSTOMERS HAD THEIR SERVICE DISCONNECTED, DURING THESE INCREDIBLY HOT SUMMER MONTHS. WDSU’S MORGAN LENTES IS LIVE OUTSIDE CITY HALL, WHERE ENTERGY MET WITH CITY COUNCIL MEMBERS TODAY. SHE HAS MORE ON THAT, PLUS THE STRUGGLES OF ONE LOCAL FAMILY. MORGAN? MORGAN BOMB — MORGAN: THE POWER HAS BEEN OFFERED 10 DAYS WITH FOUR CHILDREN LIVING INSIDE. THIS FAN, IS WORKING AS FAST AS IT CAN, NO MATTER HOW HARD IT BLOWS PORSHA JOHNSON’S HOME IS , STILL HOT, AND DARK. >> I WANT TO GO PLAY, I WANT TO GO PLAY OUTSIDE. THEY KEEP ASKING ME THAT BECAUSE OF THE HEAT THAT THEY DEAL WITH INSIDE THE HOUSE. >> BECAUSE TEN DAYS AGO, THE MOTHER OF FOUR’S POWER WAS CUT OFF. SHE SAYS SHE GOT BEHIND ON HER ENTERGY BILL DURING THE PANDEMIC, BUT HAS TRIED TO CATCH UP, PAYING $4,000 EARLIER THIS YEAR. THE PROBLEM, SHE OWES ABOUT 2,000 MORE, AND SAYS THE POWER COMPANY WON’T WORK WITH HER. >> I HAVE TO KEEP THE GENERATOR GOING, WHICH I’M RUNNING OUT OF MONEY TO DO THAT AND IF I HAVE TO KEEP PAYING FOR A GENERATOR FOR GAS, I CAN’T BUILD MY MONEY UP TO PAY THE ELECTRICITY BILL} >> NOT ONLY WILL ENTERGY NEW ORLEANS IMPLEMENT THE COUNCIL’S SHUTOFF MORATORIUM THROUGH NOVEMBER 1, BUT TODAY WE ARE ALSO TAKING ADDITIONAL STEPS} >> THE HEAD OF ENTERGY NEW ORLEANS ANNOUNCING TUESDAY THAT THOSE DISCONNECTIONS WILL STOP, FOR NOW. THEY’RE ALSO WAIVING LATE FEES, AND PLEDGING A $10 MILLION INVESTMENT TO HELP LOW-INCOME CUSTOMERS. ALTHOUGH FEW DETAILS HAVE BEEN RELEASED SO FAR. COUNCIL MEMBERS CALL IT A START, BUT SAY MORE NEEDS TO BE DONE TO ADDRESS SKY-HIGH BILLS. >> THIS IS NOT A SOLUTION. IT IS A STOP GAP MEASURE TO HELP US WORK TOWARDS A SOLUTION} — WORK TOWARDS A SOLUTION. >> AND WE REACHED OUT TO ENTERGY IMMEDIATELY ABOUT THAT FAMILY’S SITUATION. I AM HAPPY TO REPORT THAT THEIR LIGHTS CAME BACK ON ABOUT AN — AND THEY ARE WORKING ON A RE

Entergy New Orleans announces plan to help combat high energy costs

Entergy New Orleans has been called to take action in combating high energy bills by the New Orleans City Council and by residents who fear their power will be shut off for an inability to pay. In response, Entergy New Orleans announced it will suspend all disconnections through Nov. 1. The utility company is also implementing other measures to help residents who are struggling to pay high bills. These new measures include: Committing $10 million in shareholder donations applied to all Entergy utilities for bill payment assistance programs for residential customers, including The Power to Care fund. Waiving late payment fees for eligible residential customers.Waiving credit card payment fees for all residential customers.Organizing employee volunteers to conduct energy efficiency and weatherization events in some neighborhoods“We understand the economic challenges our customers and communities are currently facing,” said David Ellis, chief customer officer for Entergy. “We also recognize we’re responsible for something greater than just powering homes and businesses every day. We are doing more to help our customers through these challenging economic times.”More information on programs and other services to help residential customers can be found at entergy.com/billimpacts.Entergy New Orleans will appear before a New Orleans City Council committee on Aug. 10 to discuss further steps to lower energy costs for residents.Councilman JP Morrell said that Tuesday’s announcement is only a start.”This is not a solution,” Morrell said. “It is a stop-gap measure to help us work towards a solution.”Customers will still be responsible for unpaid bills, despite the shutoff moratorium.

Entergy New Orleans has been called to take action in combating high energy bills by the New Orleans City Council and by residents who fear their power will be shut off for an inability to pay.

In response, Entergy New Orleans announced it will suspend all disconnections through Nov. 1. The utility company is also implementing other measures to help residents who are struggling to pay high bills.

These new measures include:

  • Committing $10 million in shareholder donations applied to all Entergy utilities for bill payment assistance programs for residential customers, including The Power to Care fund.
  • Waiving late payment fees for eligible residential customers.
  • Waiving credit card payment fees for all residential customers.
  • Organizing employee volunteers to conduct energy efficiency and weatherization events in some neighborhoods

“We understand the economic challenges our customers and communities are currently facing,” said David Ellis, chief customer officer for Entergy. “We also recognize we’re responsible for something greater than just powering homes and businesses every day. We are doing more to help our customers through these challenging economic times.”

More information on programs and other services to help residential customers can be found at entergy.com/billimpacts.

Entergy New Orleans will appear before a New Orleans City Council committee on Aug. 10 to discuss further steps to lower energy costs for residents.

Councilman JP Morrell said that Tuesday’s announcement is only a start.

“This is not a solution,” Morrell said. “It is a stop-gap measure to help us work towards a solution.”

Customers will still be responsible for unpaid bills, despite the shutoff moratorium.

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